A business is driven mainly by (among other things)
To this we should add digital transformation (DX) as this is
one of the catalyst for change in an organisation
I am a firm believer “DX should follow business” and not the
other way round. It should be a
well-trained “dog” (may be called “smart dog”) who ensures that his master
derives happiness in seeing him do things which the master would like and at
the same time do not overshoot maintenance costs.
DX is definitely an enabler for growth. DX will be expensive, calls for a paradigm
shift and it involves major decisive decisions to be taken by senior
management. Once it is achieved it can bring in higher customer
satisfaction, higher revenue, bigger savings in costs, improve
processes, decrease times spent and more importantly brings down risk of
fraud and thereby having a better internal control.
What needs to be done (Do’s) for a good DX
- Right, digital-savvy leaders
- Build capabilities for the
workforce of the future
- Empower people to work in new
ways (change management)
- Ensure IT processes are robust
without any major issues that can cause disruptions or expensive
replacements
- Ensure IT security is in place
- DX process should be reliable
and sustainable. This needs to be
ensured
- Clear communication on changes
across the organisation
What should be avoided (Dont’s) for a good DX
Commencing
without having a clear idea about benefits - Unclear benefits
Excessive
investments – too much than needed is burning of cash
Unclear
/ lack of understanding of relevant legal issues
Avoid
areas where privacy breach possibilities are high
